Supported PSA tools for ticket email
Short answer
On Pro and Business, ticket email goes to the mailbox these tools already turn into a ticket. It does not call their APIs, and it does not close the ticket.
How The Watchbill helps
- On Pro and Business, a down check can email the address your ticket system already turns into a ticket.
- The recovery message uses that same path.
- Email alerts are included on every plan, including Free.
These are the PSA tools on our ticket email list.
On Pro and Business, ticket email goes to the mailbox your PSA already turns into a ticket. It doesn't call your PSA's API or close the ticket. The message names the company, the site, the monitor, the status, the time, and a link. Free and Starter use email only.
ConnectWise
ConnectWise is on the list. On Pro and Business, ticket email goes to the mailbox ConnectWise already turns into a ticket. The message names the company, the site, the monitor, the status, the time, and a link. It doesn't call the ConnectWise API or close the ticket. More in the ConnectWise guide.
Autotask
Autotask is on the list. On Pro and Business, ticket email goes to the mailbox Autotask already turns into a ticket. The message names the company, the site, the monitor, the status, the time, and a link. It doesn't call the Autotask API or close the ticket. More in the Autotask guide.
HaloPSA
HaloPSA is on the list. On Pro and Business, ticket email goes to the mailbox HaloPSA already turns into a ticket. The message names the company, the site, the monitor, the status, the time, and a link. It doesn't call the HaloPSA API or close the ticket. More in the HaloPSA guide.
Syncro
Syncro is on the list. On Pro and Business, ticket email goes to the mailbox Syncro already turns into a ticket. The message names the company, the site, the monitor, the status, the time, and a link. It doesn't call the Syncro API or close the ticket. More in the Syncro guide.
ServiceNow
ServiceNow is on the list. On Pro and Business, ticket email goes to the mailbox ServiceNow already turns into a ticket. The message names the company, the site, the monitor, the status, the time, and a link. It doesn't call the ServiceNow API or close the ticket. More in the ServiceNow guide.
ServiceDesk Plus
ServiceDesk Plus is on the list. On Pro and Business, ticket email goes to the mailbox ServiceDesk Plus already turns into a ticket. The message names the company, the site, the monitor, the status, the time, and a link. It doesn't call the ServiceDesk Plus API or close the ticket. More in the ServiceDesk Plus guide.
Jira Service Management
Jira Service Management is on the list. On Pro and Business, ticket email goes to the mailbox Jira Service Management already turns into a ticket. The message names the company, the site, the monitor, the status, the time, and a link. It doesn't call the Jira Service Management API or close the ticket. More in the Jira Service Management guide.
Freshservice
Freshservice is on the list. On Pro and Business, ticket email goes to the mailbox Freshservice already turns into a ticket. The message names the company, the site, the monitor, the status, the time, and a link. It doesn't call the Freshservice API or close the ticket. More in the Freshservice guide.
Freshdesk
Freshdesk is on the list. On Pro and Business, ticket email goes to the mailbox Freshdesk already turns into a ticket. The message names the company, the site, the monitor, the status, the time, and a link. It doesn't call the Freshdesk API or close the ticket. More in the Freshdesk guide.
Zendesk
Zendesk is on the list. On Pro and Business, ticket email goes to the mailbox Zendesk already turns into a ticket. The message names the company, the site, the monitor, the status, the time, and a link. It doesn't call the Zendesk API or close the ticket. More in the Zendesk guide.
Zoho Desk
Zoho Desk is on the list. On Pro and Business, ticket email goes to the mailbox Zoho Desk already turns into a ticket. The message names the company, the site, the monitor, the status, the time, and a link. It doesn't call the Zoho Desk API or close the ticket. More in the Zoho Desk guide.
SysAid
SysAid is on the list. On Pro and Business, ticket email goes to the mailbox SysAid already turns into a ticket. The message names the company, the site, the monitor, the status, the time, and a link. It doesn't call the SysAid API or close the ticket. More in the SysAid guide.
Kaseya BMS
Kaseya BMS is on the list. On Pro and Business, ticket email goes to the mailbox Kaseya BMS already turns into a ticket. The message names the company, the site, the monitor, the status, the time, and a link. It doesn't call the Kaseya BMS API or close the ticket. More in the Kaseya BMS guide.
How The Watchbill helps
On Pro and Business, ticket email goes to the mailbox your PSA already turns into a ticket. One email goes out when a site goes down, and another when it recovers. It doesn't call your PSA's API or close the ticket. Free and Starter use email only. There is no REST connector.